Instacart.com Reviews

Instacart.com has a detailed return policy. To request a refund due to order issues, the request must be made within 7 days of pickup or delivery. For missing or damaged items, a refund or credit towards a future order can be issued up to the amount paid for an item. A partial refund or credit may be issued if only a portion of an item is missing or damaged. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account. Credits will automatically apply during checkout on your next order. Returns are subject to the store’s return policies, which vary by retailer. Select retailers allow you to return an item with your digital Instacart receipt.

Regarding the shipping policy, Instacart delivery starts at $3.99 for same-day orders over $35. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35. The delivery fee is visible when choosing your delivery window at checkout. Instacart+ members get free delivery on orders $35 or more per retailer. All orders must be at least $10 to qualify for delivery..

Instacart accepts many forms of payment. These include all major US and Canada credit and debit cards, Google Pay, Apple Pay, Klarna, PayPal, and EBT cards at participating stores in select states. For quick and convenient checkout, customers can save their preferred payment method to their account. Unfortunately, Instacart is currently not able to accept cash, store gift cards, EBT cards at select retailers, international payments, and any other forms of payment not listed as accepted. Customers can add payment methods at any time—before, after, or while placing an order. To add a payment, customers need to enter card information and billing address. If customers need to update a previous payment method, they must remove it from their account and then add it again with the correct payment information. Customers can also pay with PayPal, but there are some restrictions. At this time, prescriptions and alcohol can’t be purchased using PayPal. If customers would like to place an order containing these items, they will need to select an alternative payment method. Customers can only add 1 PayPal account to their Instacart account. To use a different PayPal account, customers need to delete the PayPal account they have on file and add a new one.

Instacart is a popular online platform that offers grocery delivery and pickup from local stores. It provides a wide range of products from various stores including Food Lion, CVS, Family Dollar, ALDI, Lowe's, Petco, The Wine Shop, Big Lots, Dollar Tree, Walgreens, Bath & Body Works, and Sunbasket.

The service allows customers to select items from their favorite grocery stores either on the Instacart website or in the app. Personal shoppers pick items with care and customers can chat as they shop and manage their order. The items can be delivered the same day at a convenient time for the customer.

Instacart is the largest online grocery marketplace in North America with 1 billion products available to shop across the catalog from 80,000 stores. It serves 14,000 cities across the U.S. & Canada and delivers millions of orders yearly.

In addition to grocery items, Instacart also allows customers to purchase other products such as kitchen appliances, toiletries, beauty items from Sephora, and even clothing and apparel.

The most popular items ordered via Instacart include Beyond Plain Water, Spicy Foods, Canned Drinks, Cauliflower Products, Pet Essentials, and Alt Milk. In certain states like Arizona and Idaho, popular orders include ice cubes, light lager, flavored vodka, American whiskey, spiced rum, flavored rum, nonalcoholic wine, hard seltzer, canned cocktails, flavored malt beverages, hard lemonade, and hard tea.

Instacart offers a 100% quality guarantee on every order and the first delivery is free. It promises to deliver groceries, alcohol, home essentials, and more in as fast as 1 hour or select curbside pickup from your favorite local stores.

Instacart is a platform that charges fees based on several factors. The delivery fee starts at $3.99 for same-day orders over $35, with fees varying for one-hour deliveries, club store deliveries, and deliveries under $35. For orders to qualify for delivery, they must be at least $10.

Instacart also charges a service fee which helps support the platform and covers a range of operating costs including shopper operations, insurance, background checks, and customer support. The service fee isn’t a tip and doesn’t go to the shopper delivering the order. Service fees vary and are subject to change based on factors like location and the number and types of items in the cart.

There may be a long-distance service fee if the delivery route is 30+ minutes or includes a toll. Priority fees apply to customers who choose priority delivery windows during checkout. Priority delivery has shorter delivery windows (60 minutes or less) and varies based on shopper availability. Fees are clearly marked and start at $2.

Pickup orders from certain retailers have a "pickup fee" (equivalent to a delivery fee for pickup orders). Some customers might see a Regulatory response fee on their receipt, as a result of local laws and regulations.

Instacart also collects bottle deposit and bag fees per local city, state, provincial, territory, or retailer rules where applicable. Taxes are in the order total on the delivery receipt when the order is complete. The tax and/or fees paid on products purchased through the Instacart platform are the same as in a physical store. Depending on the location, the delivery or service fee may also be subject to tax. Additional fees may apply to the order depending on the city, state, province, or territory.

Instacart offers a paid monthly subscription membership, Instacart+, which costs $9.99 per month or $99 a year. With Instacart+, members get free delivery on orders $35 or more per retailer and pay a reduced service fee. Instacart pickup orders don't have service fees, regardless of Instacart+ membership..